Return Policy
At Ebill , we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we’re here to help!
Eligibility for Returns
- Items must be returned within 30 days of purchase.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Footwear must be returned in their original box and without any signs of wear.
- Sale or clearance items are final sale and cannot be returned or exchanged unless defective.
Return Process
- In-Store Purchases:
Bring the item(s) along with the original receipt or proof of purchase to the store. Our team will assist you with the return process. - Online Purchases:
Refunds
- Refunds will be processed to the original payment method within 7-10 business days after the return is approved.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
Non-Returnable Items
- Items marked as final sale.
- Gift cards.
- Items that have been altered, damaged, or are missing original tags and packaging.
For any questions or concerns, feel free to reach out to our customer support team at +1(302)3109449.
We appreciate your business and strive to make your shopping experience seamless and enjoyable!